Alternatives to police response
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The City’s response to emergency calls must improve to meet the needs of all residents. Data on residents who are Black, Indigenous and People of Color (BIPOC) shows that:
- BIPOC residents represent about 37% of the Minneapolis population.
- BIPOC residents represent 52% of behavioral health crisis calls.
We are creating pilot programs to:
- Offer specialized response to behavioral health crisis calls
- Train call takers to assess behavioral health crisis calls
- Place behavioral health professionals in 911 department
- Provide better behavioral health outcomes for BIPOC communities and all residents
We will start handling some issues through online reporting or 311. When people call to report any of these issues, we will direct them to make an online report or call 311:
- Property damage
- Theft report
- Parking problems
- Other report-only calls
Performance Management and Innovation
Address350 Fifth St. S.Room 301M
Minneapolis, MN 55415
8 a.m. – 4:30 p.m.
Monday – Friday