How to get started
We explain how to set up a utility account in your name so you can get services.
Water and sewer
To start water and sewer service, you need:
- A deed, closing disclosure or settlement agreement to show you own the property, or
- A copy of your lease to prove you are renting the property
- There is no charge to you, as long as the water has not been turned off.
- If the water has been turned off, there is a $53 fee to turn it back on.
You can complete the application for New Water Service form online or contact our office.
Garbage and recycling
When you create an account for water and sewer services, you're automatically signed up for Minneapolis Solid Waste & Recycling services.
- City ordinance requires Solid Waste & Recycling to collect from all residences with four or fewer units.
- If your carts say "Property of the City of Minneapolis," you have City collection service.
- You cannot sign up for Minneapolis Solid Waste & Recycling services if you do not have a City water account.
Your account for water and sewer services will list a fee for stormwater management.
- Our City's stormwater management system benefits all residents.
- Everyone is charged a monthly fee for stormwater management on their utility bill.
- You cannot opt out.
- You can earn credits to reduce your stormwater management fee.
Stop or transfer
All utility services
If you move, you must
- Stop your water service, or
- Transfer it to a new location in Minneapolis
When you do this, your sewer, garbage and recycling services will automatically transfer.
In both cases, we
- Need to read your water meter before you move
- May need to enter your property to read the meter
If you transfer service and use online bill pay, be sure to update your utility account number.
Two ways to stop or transfer your water service
- Call Customer Service
- Do it online using your utility billing account
- Go to Service Requests
- Select Disconnect Service to stop your service
- Select Transfer of Service to transfer your service
If your water was turned off for nonpayment
- You must pay the total balance due and contact Customer Service.
- We'll restore water service within 24 hours after you pay the balance due and contact us.
If your water was turned off for another reason
- Make an appointment with Customer Service.
Complete the form
- You must complete a Water Release Form before we can turn your water back on if you will not be at the property.