Ways to pay

You can pay by phone, mail, online, through your bank and many other ways.

Online

Pay your bill online with a credit card or from your bank account. We offer two payment portal options:

Standard Access – Use your utility account number or address to see your amount due and make a one-time payment. You do not need to be a registered user.

Premium Access – Access more features and set up recurring automatic payments. You'll need to register for an account if you haven't already.

To create an account, you'll need:

  • Account number from your utility bill
  • Mailing address and ZIP code
  • Phone number associated with your account

Pay online

By phone

Make a payment by phone at 612-673-1114, option 2.

To pay by credit card, you'll need:

  • Account number from your utility bill
  • Credit card number
  • Expiration date
  • CVC number (security number on the back of the card)
  • Credit card billing address ZIP code

For bank account payments, you'll need:

  • Account number from your utility bill
  • Bank account number
  • Bank routing number (find this at the bottom of your checks or in your account's online information)

You'll receive a payment confirmation number at the end of the call.

In cash

You can pay your utility bill in cash at select retail stores by creating an EZ-Payslip. Create an EZ-Payslip once, then use it anytime. This is a free service.  

To create an account, you'll need:

  • Account number from your utility bill
  • Street number of your address (this goes in the "Premise Number" field)

Use EZ-Pay at stores including:

  • CVS
  • Family Dollar Store
  • Ace Cash Express
  • Casey’s

Create an EZ-Payslip

With your bank's bill pay

Your bank may have an online bill pay service that you can use to make one-time payments or recurring automatic payments. 

To sign up, you'll need:

  • Account number from your utility bill
  • The City's utility billing address and phone number

If you move to another property in Minneapolis, be sure to update your utility account number in your bank's bill pay system.

By mail

Write check payments to Minneapolis Finance Department . Please write the account number from your utility bill on the check.

Mail your check to the Minneapolis Finance Department

 

In person

Pay your bill in person at the Minneapolis Service Center. 

Visit our office

Using automatic bill payment

Automatic bill payment is an additional online option for paying your bill from your checking or savings account. This service is managed by the City's Utility Billing office. It allows for payment only on the due date of your utility bill. 

To sign up, select "City of Minneapolis" from the dropdown menu and enter the account number from your utility bill. To avoid missing a payment, be sure to keep paying with your current method until "Auto Payment" is listed on your monthly bill. 

Sign up for automatic bill payment

Master billing

If you own more than one property in Minneapolis, you likely have more than one utility billing account. Instead of mailing separate bills for each account, we can combine all your accounts onto one master bill. Then you'll have just one bill and one due date to keep track of every month.

Sign up for a master billing account

Contact us

Finance Department - Utility Billing

Phone

612-673-3000

Mailing Address

Minneapolis Finance Department 
P.O. Box 77028  
Minneapolis, MN 55480-7728

Utility Billing Customer Service

Phone

612-673-1114

Address

Minneapolis Public Service Building
505 Fourth Ave. S., Room 620B
Minneapolis, MN 55415-1345

Office hours

8 a.m – 4 p.m.
Monday – Friday

City of Minneapolis Service Center

Address

Minneapolis Public Service Building
505 Fourth Ave. S., Skyway level
Minneapolis, MN 55415

Hours (available by appointment only)

7:30 a.m. – 4:00 p.m.
Monday, Wednesday, Thursday and Friday

7:00 a.m. – 4:00 p.m.
Tuesday

Closed on City holidays