Internet and app privacy policy

These privacy statements explain our information-gathering practices related to the City's website.

City of Minneapolis privacy statement

This statement explains our information-gathering practices related to the City's website.

This statement applies only to

  • Websites with the City's official domain name ( in the web address
  • Websites under contract with the City to provide online services to the City

Information you provide to us

The Minnesota Government Data Practices Act governs all data that the City

  • Collects
  • Creates
  • Receives
  • Maintains
  • Disseminates

This law presumes that all such data is public unless classified otherwise.

See Minnesota Statutes Chapter 13

There are many exceptions to the presumption that all such data is public. If we ask you to provide private data through an online form, we will let you know about the proposed use of the data by the City before you submit the form online.

If you choose to submit information to the City by email, we will use, disseminate and retain the information you provide:

  • Including any identifying information
  • As needed in conducting the City’s official business
  • In accordance with the laws governing retention and dissemination of data

You should be aware of the provisions of the law as it relates to data that you are sending to the City. If you have questions about information you share, contact the City Clerk's Office.

Information about your visit to our site

The City of Minneapolis does not routinely collect or keep personal information about your visit to the City's website. Like most Internet sites, our website reads some information from your computer to help us

  • Analyze traffic patterns
  • Perform routine maintenance
  • Make it easier for you use our site

Temporary information we collect

In general, the information we collect is temporary. When you leave the site, we delete the information from our system.

The City automatically collects and stores the following information:

  • Total number of visits to our site
  • Number of unique visits to our site
  • Types of computer systems used to access our site
  • Web browser type and version
  • Date and time of access
  • The website that may have referred you (linked you) to this website
  • The first and last page you visited in our site

None of the information described above contains personal, identifying information.

Information we collect for security purposes

For security purposes and to maintain service for all users, the City’s network system may use software programs to identify attempts to

  • Gain unauthorized access
  • Damage or misuse the systems or the City’s website

If we recognize a potential security threat, we may retain and review identifying information about the user and the questionable computer activity for security and other law enforcement-related purposes.


If you have questions about the information captured during a visit to the website, contact 311.

311 Minneapolis privacy statement

The City of Minneapolis is using SeeClickFix powered by CivicPlus, an online and mobile service request system, to power its mobile app and reporting forms.

The 311 Minneapolis is an application that allows residents to report non-emergency-related issues, and all data collected is being collected for that purpose, or for purposes provided in CivicPlus’ privacy policy. This data may be viewed by City employees in the performance of their duties and as otherwise provided in CivicPlus’ privacy policy.

View the CivicPlus privacy policy

The data collected may include your name, your email address, your phone number, and a description of the issue being reported.

  • You are not required to provide this data to submit a report to 311.
  • If you do not wish to provide this data, please contact 311.

This data may be classified as public or not public data under Minnesota law. The City will maintain and disclose all data collected as required by law. 

  • If you do not submit anonymously, your username will be visible to the public.
  • You should not use any personally identifiable information in your username, such as your given name(s), your initials, your date of birth, or any other information that may be used to identify you. 

SeeClickFix can be used on the web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. 

Users registering on the mobile application also agree to:



Our website traffic tracking system and other online services from the City may use "cookies" to help deliver online services. Cookies are simple text files that are created and stored on your computer.

The systems will destroy many of these cookies when a user does any of the following:

  • Is not active on the site for a few minutes
  • Successfully completes a transaction
  • Closes the browser window

In some instances, however, cookie files may last for a longer time.

If your web browser does not accept cookies:

  • You will be able to navigate the information content on our site.
  • You may not be able to use some of the online transaction services provided by the City.

Contact us

Office of City Clerk




Mailing address

City Hall
350 Fifth St. S., Room 304
Minneapolis, MN 55415

Temporary office location

250 S. Fourth St., Room 100
Minneapolis, MN 55415

Office hours

8:30 a.m. – 4:30 p.m.
Monday – Friday

See list of City holidays