Behavioral health crisis

You can request a response if you or someone you know is having a behavioral or mental health crisis.

What to do

Report a behavioral or mental health crisis

Call 911

Call 911 to report a life threatening situation or get help immediately.

What happens when you call

911 will:

  • Talk with you to gather information about the crisis 
  • Determine how to help you or the person in distress
  • Send a Behavioral Crisis Response (BCR) team unit if appropriate, such as when:
    • No firearms are involved
    • Person in need is non-violent 
    • Calls are within city limits

Learn the type of help BCR offers

Learn what to expect when we arrive

When BCR is available

Behavioral crisis response is available Monday - Friday, 24 hours a day. Two vehicles operate throughout the city.

When BCR partners with other emergency first responses

BCR may request backup from other emergency first responders, including:

  • Fire
  • Hennepin Emergency Medical Services (EMS)
  • Police

The Minneapolis Police Department (MPD) can request the presence of BCR if they feel that they need behavioral health services during a response.

When police are involved

To make sure the scene is safe, we require the police be present when the situation involves:

  • A deadly weapon
  • Potential threat of violence

If both BCR units are unavailable, then 911 will send the MPD to a mental health crisis call.

Contact us

911 Department

If you need Police, Fire, Medical or BCR to respond to your location, call 911.

For non-emergency crime reports or prior incidents that do not require a police response, call 311.

If you are outside of Minneapolis city limits, but need an immediate Minneapolis Police response, call 612-348-2345