Behavioral crisis response

If you or someone you know is having a behavioral or mental health crisis, we can help.
comforted another person

Behavioral crisis response

Behavioral crisis response (BCR) is provided free of charge for Minneapolis residents. 

The service provides:

  • Crisis intervention
  • Counseling
  • Referrals and connection to support services 

 These types of crisis include:

  • Inability to perform daily tasks
  • Out-of-control mood swings
  • Loss of touch with reality
  • Paranoia

If the situation is life threatening, call 911 now.

Call 911

How to get help

See what you need to know before calling 911 for BCR help.

When help arrives

How to identity the BCR team

Behavioral crisis responders arrive in vans with the Canopy Roots and City of Minneapolis logos printed on the side. The vans do not use bright lights or sirens. Responders wear navy blue shirts or jackets with "Behavioral Crisis Response" printed on the back. 

What to expect

When they arrive they will:

  • Approach the situation unarmed
  • Maintain kindness and respect
  • Calm the situation
  • Help the person in crisis
  • Provide resources for further support
Behavioral Crisis Response BCR clothes


Responders must meet state requirements for mental health professionals or practitioner.

Read the Minnesota Statute 245.462, subd. 17 & 18

Canopy Roots is a private local black-owned mental health services organization. Their responders are trained to kindly support people in crisis. 

Responders are:

  • Caring professionals
  • Culturally responsive
  • Trained to de-escalate
  • Experienced in helping people with trauma
  • Respectful to race and gender identity

Give us feedback

You can submit your feedback to the BCR team. We use your input to adapt and improve how we do our work.

Related resources

Contact us

911 Department

If you need Police, Fire, Medical or BCR to respond to your location, call 911.

To request Police, Fire, Medical or BCR response to a non-emergency situation, call 612-348-2345