Alternatives to police response

We’re working on new ways to expand our response to crisis calls, especially behavioral health calls.

Overview

The City’s response to emergency calls must improve to meet the needs of all residents. Data on residents who are Black, Indigenous and People of Color (BIPOC) shows that:

  • BIPOC residents represent about 37% of the Minneapolis population.
  • BIPOC residents represent 52% of behavioral health crisis calls.

We are creating pilot programs to:

  • Offer specialized response to behavioral health crisis calls
  • Train call takers to assess behavioral health crisis calls
  • Place behavioral health professionals in 911 department
  • Provide better behavioral health outcomes for BIPOC communities and all residents

We will start handling some issues through online reporting or 311. When people call to report any of these issues, we will direct them to make an online report or call 311:

  • Property damage
  • Theft report
  • Parking problems
  • Other report-only calls

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Office of Performance & Innovation

Address

City Coordinator's Office
350 Fifth St. S.
Room 301M
Minneapolis, MN 55415

Office hours

8 a.m. – 4:30 p.m.
Monday – Friday

Minneapolis 311

Hours

7 a.m. – 7 p.m.
Monday – Friday

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