
Performance management
You can read the City's performance outcomes for City offices, departments and more.

Overview
The City provides many services for residents, businesses and visitors.
We measure the impact of those services in two ways:
- Performance - how well services are delivered
- Outcomes - the results and impact of those services have in the community
Details
Outcomes Minneapolis
Outcomes Minneapolis is the name of the City's performance management process.
Performance Management framework
Through Outcomes Minneapolis, we:
- Make sure City services work well and meet the community needs.
- Track progress across departments and offices.
- Recognize areas that are working well.
- Discover opportunities for improvement.
- Understand factors that contribute to results.
How we use it
We use this process to measure performance for:
- Quality of life in the city
- Department and office impacts.
- Newly funded budget items.
How it benefits you
Performance management:
- Lets you see how the work the city does supports you.
- Helps us know if our services are effective and responsive to community needs.
Community impact
Read our performance stories to see the impact of this work.
See how we are making a difference
City goals
The City has eight goals that guide our efforts. Our outcomes reporting connects our work to these goals.
Performance management cycle
Performance management is a continuous process.
Select or refine progress measures
Collect performance data
Analyze for actionable insights
Make changes to improve outcomes
Communicate impacts
Repeat and refine
Dashboards and stories
You can see how the performance of each department or office makes a difference.
Contact us
Performance Management and Innovation
Address
Public Service Center
250 S 4th St., Room 110B
Minneapolis, MN 55415