Overview

The City provides many services for residents, businesses and visitors.

We measure the impact of those services in two ways:

• Performance - how well services are delivered
• Outcomes - the results and impact of those services have in the community

Details

• City performance management explained
• Performance management process cycle
• Department and office dashboards
• Performance stories

Performance Management framework

Through Outcomes Minneapolis, we:

• Make sure City services work well and meet the community needs.
• Track progress across departments and offices.
• Recognize areas that are working well.
• Discover opportunities for improvement.
• Understand factors that contribute to results.

How we use it

We use this process to measure performance for:

• Quality of life in the city.
• Department and office impacts.
• Newly funded budget items.

How it benefits you

Performance management:

• Lets you see how the work the city does supports you.
• Helps us know if our services are effective and responsive to community needs.

Community impact

Read our performance stories to see the impact of this work.

See how we are making a difference

City goals

The City has eight goals that guide our efforts. Our outcomes reporting connects our work to these goals.

View the city goals