Performance management

You can read the City's performance outcomes for City offices, departments and more.
two people talking in front of home

Overview

The City provides many services for residents, businesses and visitors.

We measure the impact of those services in two ways:

  • Performance - how well services are delivered
  • Outcomes - the results and impact of those services have in the community

Details

Outcomes Minneapolis

Outcomes Minneapolis is the name of the City's performance management process.

Performance Management framework

Through Outcomes Minneapolis, we:

  • Make sure City services work well and meet the community needs.
  • Track progress across departments and offices.
  • Recognize areas that are working well.
  • Discover opportunities for improvement.
  • Understand factors that contribute to results.

How we use it

We use this process to measure performance for:

  • Quality of life in the city
  • Department and office impacts.
  • Newly funded budget items.

How it benefits you

Performance management:

  • Lets you see how the work the city does supports you.
  • Helps us know if our services are effective and responsive to community needs.

Community impact

Read our performance stories to see the impact of this work.

See how we are making a difference

City goals

The City has eight goals that guide our efforts. Our outcomes reporting connects our work to these goals.

View the city goals

Performance management cycle

Performance management is a continuous process.

Select or refine progress measures

Collect performance data

Analyze for actionable insights

Make changes to improve outcomes

Communicate impacts

Repeat and refine

Dashboards and stories

You can see how the performance of each department or office makes a difference.

Contact us

Performance Management and Innovation

Address

Public Service Center
250 S 4th St., Room 110B
Minneapolis, MN 55415