What we do

We explain what our department does and when to contact 311.

About the 311 Department

The 311 Department is the primary source of contact for the City. We provide a single access point for all non-emergency information and service requests.

  • We answer questions using our knowledge tools.
  • We start service requests for other departments to resolve.
  • When 311 can't resolve a customer request or issue, we connect the customer to an expert within the City who can.
311 agent taking a call in a call center

When to contact 311

Minneapolis residents, businesses and visitors can contact 311 to:

  • Find out about City services
  • Report problems
  • Check the status of issues
  • Get other city-related information

Contact us

Minneapolis 311


7 a.m. – 7 p.m.
Monday – Friday

See list of City holidays