Water service or quality issue

We explain who to call in an emergency and how to report a water service or quality issue. Issues can include low water pressure, leaks, outages, or concerns with taste, odor or color.

What to do

For an emergency like flooding from a water main break

Call the emergency number anytime, 24 hours a day.

 
For a sewer emergency

 
For an issue with your water service

  • Report leaks, low pressure or water outages.
  • You must provide an email address.
  • We'll send you an email with a case number and expected completion date.
  • For billing issues or to have your service turned on or off, contact Utility Billing

Report water service issue

 
For an issue with your water quality

  • Report issues with water color, smell or taste.
  • You must provide an email address.
  • We'll send you an email with a case number and expected completion date.
  • We'll review your request and decide if anything needs to be done.
  • We may consider hydrant flushing or other actions to address the issue.
  • See answers to some typical water quality questions.

Report water quality issue

Request accessible format

If you need help with this information, please email 311, or call 311 or 612-673-3000.

Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact us

Emergency Water Service

Public Works

Phone

612-673-5600

Hours

24 hours a day

Surface Water & Sewers

Public Works

Phone

612-673-5625

Address

Public Works
Surface Water & Sewers Division
309 Second Ave. S.
Minneapolis, MN 55401-2268

Hours

Monday – Friday
7 a.m. – 3:30 p.m.

Utility Billing Customer Service

Phone

612-673-1114

Address

Public Service Center
250 Fourth St. S.
Room 230
Minneapolis, MN 55415

Office hours

8 a.m – 4 p.m.
Monday – Friday