Water service or quality issue

Who to call in an emergency and how to report an issue with low water pressure, leaks, outages, or concerns with taste, odor or color.

What to do

For an emergency like flooding from a water main break

Call the emergency number anytime, 24 hours a day.

 
For a sewer emergency

 
For an issue with your water service

  • Report leaks, low pressure or water outages.
  • You must provide an email address.
  • We'll send you an email with a case number and expected completion date.
  • For billing issues or to have your service turned on or off, contact Utility Billing

Report water service issue

 
For an issue with your water quality

  • Report issues with water color, smell or taste.
  • You must provide an email address.
  • We'll send you an email with a case number and expected completion date.
  • We'll review your request and decide if anything needs to be done.
  • We may consider hydrant flushing or other actions to address the issue.
  • See answers to some typical water quality questions.

Report water quality issue

Request accessible format

If you need help with this information, please email 311, or call 311 or 612-673-3000.

Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact us

Emergency Water Service

Public Works

Phone

612-673-5600

Hours

24 hours a day

Surface Water & Sewers

Public Works

Phone

612-673-5625

Address

Public Works
Surface Water & Sewers Division
309 Second Ave. S.
Minneapolis, MN 55401-2268

Hours

Monday – Friday
7 a.m. – 3:30 p.m.

Utility Billing Customer Service

Phone

612-673-1114

Address

Public Service Center
250 Fourth St. S.
Room 230
Minneapolis, MN 55415

Office hours

8 a.m – 4 p.m.
Monday – Friday