Water service or quality issue

We explain who to call in an emergency and how to report a water service or quality issue. Issues can include low water pressure, leaks, outages, or concerns with taste, odor or color.

What to do

For an emergency like flooding from a water main break

For a sewer emergency

For water service issues like leaks, low pressure, water outages

  • You must provide an email address.
  • We'll send you an email with a case number and expected completion date.

Report water service issue

For water billing issues or to have your service turned on or off

Contact Utility Billing

For a water quality issues like look, taste and smell of your water

Before you contact us

If you still need to contact us

  • You must provide an email address.
  • We will: 
    • Send you an email with a case number and expected completion date
    • Review your request and decide if anything needs to be done
    • Hydrant flushing or other actions may be needed to resolve your issue

Report water quality issue

Request accessible format

If you need help with this information, please email 311, or call 311 or 612-673-3000.

Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact us

Emergency Water Service

Public Works




24 hours a day

Surface Water & Sewers

Public Works




Public Works
Surface Water & Sewers Division
309 Second Ave. S.
Minneapolis, MN 55401-2268


Monday – Friday
7 a.m. – 3:30 p.m.

Utility Billing Customer Service




Minneapolis Public Service Building
505 Fourth Ave. S., Room 620B
Minneapolis, MN 55415-1345


8 a.m. – 4 p.m.
Monday – Friday

Closed on City Holidays

See list of City holidays