Taxi service complaint

If you hailed a taxi in Minneapolis and had a problem with the ride or driver, or if you think the driver is not licensed, report an issue.

What to do

For rides that started in Minneapolis

Contact 311 and report a taxi issue

Note our inspectors can investigate Minneapolis complaints only. If a taxi or ride-sharing company picked you up in another city, call or email that city’s Taxi Inspector. We list some common numbers below.

For airport-related complaints

For rides that started in Saint Paul

Tips for reporting

  • Provide as much information as possible. Include the following:
    • Company name
    • Car number
    • License plate number
    • Date
    • Time
    • Driver ID
  • Be specific about your complaint.
  • Be sure to include your phone number, as the inspector may need to contact you.
  • If you lost property, call the company.

Contact us

Minneapolis 311


7 a.m. – 7 p.m.
Monday – Friday

See list of City holidays