Americans with Disabilities Act complaint

What to know

• Read the complaint process and timeline
• Know how the City's Americans with Disabilities Title II coordinator or representative will contact you
• Read the appeal process and timeline

Get details about the complaint and appeal process

What to do

• Submit your complaint within 60 days of the date of the incident
• Include your contact information so we can follow up with you
• Submit your complaint online or by contacting 311.

Submit a complaint

Issues you can report

You can report discrimination with services, activities, programs, or benefits from the City. 

Physical structure issues related to access examples

• A lack of wheelchair ramps
• Inaccessible entrances
• Counters at an incorrect height

Program or service issues examples

• Being denied accommodation requests to take part in a program
• Being denied City benefits or services because of a disability

Communication issues examples

• Materials not provided in an alternative format
• An American Sign Language (ASL) interpreter not provided at a public meeting