Americans with Disabilities Act complaint

Let us know if you're unable to access a City program, service or activity due to a disability. We'll help resolve the issue.

What to do

Issues you can report

  • Physical structure issues related to access. Examples: 
    • A lack of wheelchair ramps
    • Inaccessible entrances
    • Counters at an incorrect height
  • Program or service issues. Examples:
    • Being denied accommodation requests to take part in a program
    • Being denied City benefits or services because of a disability
  • Communication issues. Examples:
    • Materials not provided in an alternative format
    • An American Sign Language (ASL) interpreter not provided at a public meeting

We will help you

The City's Americans with Disabilities Title II coordinator will contact you to:

  • Resolve your issue, or
  • Find reasonable accommodations

Request accessible format

If you need help with this information, please email 311, or call 311 or 612-673-3000.

Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact us

Minneapolis 311


7 a.m. – 7 p.m.
Monday – Friday

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