Community Safety Ambassadors

A new neighborhood safety resource in the E. Lake St. and E. Franklin Ave. areas

The Community Safety Ambassador pilot program will provide street-level support.

The teams:

• Will patrol the E. Lake St. and E. Franklin Ave. cultural districts

Learn more about safety ambassadors

Social workers in 911

Behavioral health professionals in 911

 Two mental health professionals will work with call takers and dispatchers to:

• Improve behavioral health triage
• Divert calls from the police department
• Identify the best response for behavioral health calls

Program goals

• Divert 911 behavioral health calls from police response
• Identify appropriate resources for the person in crisis
• Provide improved triage on a broader scale

Use mobile behavioral health crisis response (BCR) teams

Active

Expanded unarmed response for mental health needs

Non-police response teams respond to emergency behavioral health crises.

The teams:

• Include behavioral health providers
• May include medical professionals

Program benefits

• Provide an alternative to police for people having a behavioral health crisis
• Assess needs and provide care and support
• Avoid unneeded hospitalization or criminal charges

Learn more about behavioral crisis response

Train 911 dispatch to assess behavioral health calls

Active

Training helps to provide the right response

Some 911 call takers, dispatchers and supervisors will receive behavioral health dispatch training. We will evaluate their experience before training all responders.

Program benefits

• Give 911 call takers tools needed to assess behavioral health calls
• Dispatch calls to the best response team
• Provide responders with high quality information on behavioral health and issues

City staff can help with police reports

Active

Train non-police City staff to take theft and property damage reports and collect evidence

City employees can take theft and property damage reports from Minneapolis residents:

• Employees are non-sworn officers.
• This responsibility could fall under an existing position or be part of a new position.

Program benefits

• Provide an in-person response option for theft and property damage reports
• Free police department time

See how you can file a police report online

In person sites

You can file a police report in person at one of our City sites.

• Learn more about the 311 Service Center
• Learn more about the Lake Street Safety Center