Snow Emergency app guide

You can learn how to install the Snow Emergency (SE) app and fix any issues you may have.

Installing the app

Instructions for Android and iPhone users.

 

Android users

  • Open “Play Store” on your Android phone.
  • Make sure you have “apps” selected at the bottom of the “Play Store” app.
  • To search the app, type “Minneapolis snow emergency.”
  • The Snow Emergency App will come up (Mpls Snow Emergency Rules). Click on it.
    • You’ll see the red SE icon. Click on the link.
  • Click the green “install” button to download.
  • When download is complete, click the green button “open”
  • The app will ask for the following permissions:
    • Allow “parking rules” to access this device’s location?
      • There are 2 choices: "allow only while using the app" and "deny."
      • Select “allow only while using the app."
      • This feature centers the app to your location only while you’re using it.
  • Note: Android, by default, allows push notifications (the user doesn’t have to allow them).

iPhone users

  • Open “App Store” on your iPhone.
  • Click “Search” and type “Minneapolis snow emergency.”
  • The Snow Emergency app will come up, click on it (you’ll see the red SE icon).
  • Click the download button.
  • When download is complete, click “Open” The app will ask for the following permissions:
    • “Parking Rules” would like to send you notifications.
      • There will be two options for this: "don’t allow" and "allow." We encourage you to select “allow.”
      • This will allow you to receive notifications when the City declares a Snow Emergency.
    • Allow “Parking Rules” to use your location?
      • There are 3 choices: "allow once," "allow while using app" and "don’t allow."
      • We encourage you to select “allow while using app”.
      • This feature centers the app to your location only while you’re using it.

Fixing app issues

Follow these steps to help resolve issues with the Snow Emergency app.

Check your app version

  1. Check the version of the app you've installed by doing the following:
    • Open the app: Snow Emergency app
    • At bottom right section of the screen, click “Settings”
    • If the App build is not “7.1.0” that means you have an older version installed . You need to install the most recent version.
  2. If app doesn’t ask you to update automatically, go to your respective store (App Store or Google Play Store)
  3. Uninstall the Snow Emergency app from your phone.
    1. Next, re-install the newest version of the app on iPhone or Android.
    2. See the app install instructions 
    3. To uninstall the app, hold on the icon until the options appear and select “uninstall”.

More issues while using the app

If updating or re-installing the app doesn’t fix the issues, contact 311

 

Contact us

Minneapolis 311

Hours

7 a.m. – 7 p.m.
Monday – Friday

See list of City holidays