Help with renter issues
Property owner harassment or threats
Contact 311 if your property owner has threatened or harassed you.
If you are afraid of retaliation
- You can make your 311 report anonymous. The property owner might be able to guess who made it, though.
- When you contact 311, tell them you are worried about retaliation. 311 agents can connect you with an inspector who protects renters.
Heat is not working
The heating equipment in your home must be able to keep a temperature of 68 degrees
During cold months, this is a life safety issue. If your heat is not working properly:
- Notify the property owner immediately.
- If they don’t respond, contact 311.
- If 311 is not open, call 911. An inspector will follow up with you quickly.
You have the right to safe housing in Minneapolis. Call 911 for urgent concerns, such as:
- Medical emergencies in progress
If there are unsafe conditions, ask the property owner in writing to fix it. If they do not respond quickly, contact 311 to report it to an inspector.
Unsafe conditions include:
- Locks that don’t work
- Windows painted shut
- Missing or broken smoke detectors or carbon monoxide detectors
Property owner does not respond to repair request
Property owners must makes sure homes they rent are safe and in good repair. If you need a non-emergency repair:
- Contact the owner or property manager in writing. Keep written records of your request.
- They should respond to you and fix the issue within 14 days.
If you request a repair but do not hear back from your property owner
If you do not hear back from your property owner, you can:
Property owners must keep the property in good repair. This includes pest management.
If your home has a pest issue:
- Contact the property owner in writing.
- If they do not respond, you can report the issue to 311. An inspector will contact you.
Unless the property owner can prove that you caused the pests, they must pay to get rid of:
- Other pests
You will need to follow the instructions of the exterminator.
If you have questions or concerns, you can:
For more about rental property owners' duties, see Property maintenance.
Notice from the City
Building is being sold
If your building is being sold and you have a lease
The new owner must honor the terms of the lease.
If the property you live in is considered affordable
The property owner must:
- Notify the City
- Post a notice in a common area of the building
You may be able to get help relocating. For more information:
City is taking action against building owner
If the City is taking action against the owner of your building
If the City put a placard on your door
Look at the placard for contact information about this issue.
Waiting for an inspection
Here's what you need to know about rental inspections:
Who needs to be there
Someone must be there to let the inspector in. You do not need to stay for the inspection.
What gets inspected
The inspector will check the outside and inside of the property to make sure that it is safe and in good repair.
If you have questions or concerns
- Contact the inspector by phone or email
- Ask the inspector during the inspection
- The inspector will send a list of any needed repairs to the property owner with a deadline to complete them.
- The inspector may need to return to make sure that the repairs are done.
Our video explains the inspection process.