Missed pickup

You can contact us if your garbage, recycling or organics was not picked up as scheduled.

What to do

Call Solid Waste & Recycling

  • Please call our office after 3:30 p.m. on your pickup day or within 24 hours of your pickup day to report a miss.
  • Missed pickups reported by email may not be received in time to send the crew back before your next pickup day.

What happens next

  • We'll let you know if your materials were not set out properly for pickup.
  • If your cart was not out on time, we will not return for another pickup until the following week. The crew notes whether your cart was out for pickup.
  • If we're at fault, we can send a truck back to empty your carts.


Contact us

Solid Waste & Recycling





Eastside Maintenance Facility

2635 University Ave NE

Minneapolis, MN 55418

Office hours

9 a.m. – 3:00 p.m.
Monday – Friday

This building is closed to the public.