Americans with Disabilities Act complaint

Let us know if you're unable to access a City program, service or activity due to a disability. We'll help resolve the issue.

What to do

Submit a complaint

 You can also contact 311.

Include your contact information so we can follow up with you.

Issues you can report

Report discrimination with services, activities, programs, or benefits from the City. 

Physical structure issues related to access

Examples: 

  • A lack of wheelchair ramps
  • Inaccessible entrances
  • Counters at an incorrect height

Program or service issues

Examples:

  • Being denied accommodation requests to take part in a program
  • Being denied City benefits or services because of a disability

Communication issues 

Examples:

  • Materials not provided in an alternative format
  • An American Sign Language (ASL) interpreter not provided at a public meeting

We will help you

The City's Americans with Disabilities Title II coordinator will contact you to:

  • Resolve your issue, or
  • Find reasonable accommodations

Request accessible format

If you need help with this information, please email 311, or call 311 or 612-673-3000.

Please tell us what format you need. It will help us if you say what assistive technology you use.

Complaint form

Contact us

Minneapolis 311

Hours

7 a.m. – 7 p.m.
Monday – Friday

See list of City holidays