• Submit a complaint or contact 311.
• Include your contact information so we can follow up with you.

Issues you can report

Report discrimination with services, activities, programs, or benefits from the City. 

• Physical structure issues related to access 
  Examples: 
  • A lack of wheelchair ramps
  • Inaccessible entrances
  • Counters at an incorrect height
• Program or service issues 
  Examples:
  • Being denied accommodation requests to take part in a program
  • Being denied City benefits or services because of a disability
• Communication issues 
  Examples:
  • Materials not provided in an alternative format
  • An American Sign Language (ASL) interpreter not provided at a public meeting

We will help you

The City's Americans with Disabilities Title II coordinator will contact you to:

• Resolve your issue, or
• Find reasonable accommodations

Timeline

• You must send your complaint within 60 days of the date of the incident.
• We will schedule a meeting with you within 15 days of getting your complaint.
• We will contact the person or organization who committed the possible discrimination.
• We will share our decision with you within 15 days of the meeting.

Appeal a decision

• You can appeal within 15 calendar days.
• The directors of Neighborhood and Community Relations and Civil Rights will meet you.

If your issue is not resolved, you can file a complaint with Civil Rights or file a private legal action.