What to do

Submit a complaint

 You can also contact 311.

Include your contact information so we can follow up with you.

City complaint process

We explain:

• The timeline for reporting your issue
• The timeline for the City's response
• How to appeal a decision

Get details about the complaint process

We will help you

During the process, the City's Americans with Disabilities Title II coordinator will contact you to:

• Resolve your issue, or
• Find reasonable accommodations

Issues you can report

Report discrimination with services, activities, programs, or benefits from the City. 

Physical structure issues related to access

Examples: 

• A lack of wheelchair ramps
• Inaccessible entrances
• Counters at an incorrect height

Program or service issues

Examples:

• Being denied accommodation requests to take part in a program
• Being denied City benefits or services because of a disability

Communication issues 

Examples:

• Materials not provided in an alternative format
• An American Sign Language (ASL) interpreter not provided at a public meeting