Using common questions (FAQs)

Here are the guidelines when creating a common question (FAQ) page.

Answers to common questions

What to include on page

Use the following wording conventions for elements in common question / FAQ pages:

  • Breadcrumb: "Topic" Common Questions
    • e.g., Flood Insurance Common Questions)
  • URI: topic-common-questions
    • e.g., flood-insurance-common-questions
  • H1: "Topic" common questions (page header)
    • e.g., Flood insurance common questions
  • Summary: Mention frequently asked questions (FAQs)
    • e.g., We share answers to frequently asked questions (FAQs) about flood insurance.
  • H2 (group heading): Answers to common questions