Start, restart or shut off utility service
Set up a utility account, transfer or restart services, and know the water shutoff rules.
How to start utility services
How to stop, transfer or restart service
Start a utility service
Start water and sewer service
To start water and sewer service, you need:
- A deed, closing disclosure or settlement agreement to show you own the property, or
- A copy of your lease to prove you are renting the property
Fees
- There is no cost to you, as long as the water has not been turned off.
- If the water has been turned off, there is a $90 fee to turn it back on.
Fill out the application for service
You can complete the application for New Water Service form online or contact Customer Service.
More information
Get details about our services.
Start garbage and recycling service
Our collection services
- City ordinance requires Solid Waste & Recycling to collect from all residences with four or fewer units.
- If your carts say "Property of the City of Minneapolis," you have City collection service.
Get details about our services
Sign up for water and sewer services to begin
- When you create an account for water and sewer services, you are automatically signed up for Minneapolis Solid Waste & Recycling services.
- You need a City water account to sign up for our Solid Waste & Recycling services.
Stormwater management
Your account for water and sewer services will list a fee for stormwater management
What to know
- Our City's stormwater management system benefits all residents.
- Everyone is charged a monthly fee for stormwater management on their utility bill.
- You cannot opt out.
- You can earn credits to reduce your stormwater management fee.
More information
Stop or transfer utility services
Before you begin
If you move, you must:
- Stop your water service, or
- Transfer it to a new location in Minneapolis.
In both cases, the City:
- Must read your water meter before you move
- May need to enter your property to read the meter
Schedule a water meter-reading appointment
What to know
- When you transfer service, your sewer, garbage and recycling services will automatically transfer.
- If you transfer service and use online bill pay, be sure to update your utility account number.
How to stop or transfer your water service
There are two ways to stop or transfer your water service:
- Call Customer Service, or
- Do it online using your utility billing account
- Go to Service Requests
- Select Disconnect Service to stop your service
- Select Transfer of Service to transfer your service
Restart water service
Water service
If your water was turned off for nonpayment
- You must pay the total balance due and contact Customer Service.
- We'll restore water service within 24 hours after you pay the balance due and contact us.
If your water was turned off for another reason
- Make an appointment with Customer Service.
How to restart your water service
Complete the form
You must complete a Water Release Form before we can turn your water back on.
This includes if you will not be at the property.
Water service and shut-off rules
Once a year, we tell customers that they can request a copy of the water service and shut-off rules. The City sets the rules for water service and shut-offs through City ordinance, Chapter 505: Billing.
Contact us
Utility Billing Customer Service
Phone
Address
Minneapolis Public Service Building505 Fourth Ave. S., Room 620BMinneapolis, MN 55415-1345Hours
8 a.m. – 4 p.m.
Monday – Friday
Closed on City Holidays
City of Minneapolis Service Center
Skyway level
Address
Public Service Building
505 Fourth Ave. S., Skyway level
Minneapolis, MN 55415
505 Fourth Ave. S., Skyway level
Minneapolis, MN 55415
Hours
8 a.m. – 4 p.m.
Monday, Tuesday, Wednesday, Thursday
9 a.m. – 4 p.m.
Friday