Service Center Agents

Service Center Agents are available during all operating hours. They can help you with non-emergency questions and service requests.

They are part of the City's 311 department.

Learn more about what 311 can help you with

Office hours

Monday, Wednesday, Friday

9 a.m. - 5 p.m.

Tuesday, Thursday

11 a.m. - 7 p.m.

Be at School

Be at School offers support to students and families.

They can help families:

• Enroll in school
• Navigate resources for school
• Connect to educational tools (e.g. laptops, tutoring, internet)
• Advocacy

Learn more about Be at School

Office hours

Thursday

11:30 a.m. - 1 p.m.

Community Navigators

Community Navigators can provide cultural or issue-specific support. They can serve as a liaison between community and law enforcement.

They can help victims and survivors:

• Connect to MPD about a current incident or case
• Find more resources from other community agencies

Office hours

Tuesday

11 a.m - 1:30 p.m.

Crime prevention specialists

Crime prevention specialists help to create safe communities. They can help you with safety concerns and resolve conflicts.

They can help by:

• Connecting victims with support services
• Offering security advice and safety planning
• Serving as a bridge between police and residents

Learn more about crime prevention specialists

Office hours

Monday, Wednesday, Friday

10 a.m. - 3 p.m.

Greater Minneapolis Council of Churches (GMCC)

GMCC offers recovery support to people who are struggling with substance use disorder. This support is specific to the East African community.

They also offer housing services, such as rental help and rapid rehousing.

Learn more about GMCC

Office hours

Tuesday, Thursday

10 a.m. - 3 p.m.

Lake Street Safety Coordinator

The Lake Street Safety Coordinator can help business and property owners in the area.

They can help with:

• Graffiti issues
• Lighting concerns
• Security camera registration
• Broken glass replacement
• Referrals to case management or outreach workers

Office hours

Monday, Thursday

10 a.m. - 3 p.m.

LEAD Minneapolis

LEAD Minneapolis provides care and support to individuals in need of services in the E. Lake St. area.

They can:

• Help people connect or re-connect with other services or case managers
• Book an appointment with a doctor or other professionals
• Check in with current members on assessments or goals
• Offer resources like hygiene products or refreshments

Learn more about LEAD Minneapolis

Office hours

Second and fourth Wednesday of the month

9 a.m. - 11 a.m.

Minneapolis Police Department (MPD)

Minneapolis Police Department officers visit the Lake Street Safety Center throughout the week. They are often present in the area, helping community members and businesses.

To request meeting with an officer, check in with the 311 Service Center staff on site. MPD officers can take reports or help with other police services.

Learn more about what MPD can help you with

Naloxone (NARCAN)

Naloxone (NARCAN) is a lifesaving drug that can immediately reverse an opioid overdose. You can get free NARCAN at the safety center.

Learn more about safe syringe and naloxone services

Graffiti removal solvent

Free quarts of graffiti removal solvent are available at the Lake Street Safety Center.

View resources and tips on how to remove graffiti

Gun locks

We are a community partner that can provide you with a free gun lock. This is part of the State of Minnesota’s Safe & Secure initiative.

Learn more about the State's initiative

Children's books

The Lake Street Safety Center has a community library that offers free books to children.