Don't hang up
- If we don't answer right away.
- Let the phone continue to ring until we answer.
- If you call 911 by accident.
- If you hang up, we have to call you back. This happens about 200 times a day and uses valuable time and resources.
- When we answer, tell us you called by accident.
- When you are talking to us.
- Don't hang up until we end the call.
- Help may be on the way while we are talking to you.
- If it's not safe for you to call, text 911.