Utility Billing

250 S. 4th St., Room 200
Minneapolis, MN 55415
UBCustomer@minneapolismn.gov
(612) 673-1114
(612) 673-2684 (fax)

Monday - Friday
8:00 a.m. to 4:00 p.m.

Payment Options

Payments must be received in the City offices by or on the due date to avoid late payment charges. Postmark dates are not used. A 5% late fee, based on current charges, is added to your next bill if payment is not received on time.

Pay Online
 

Access your account information with your account number or service address. The City of Minneapolis accepts AMEX, Mastercard, and Visa, and debit cards with the Mastercard or Visa logos, as well as electronic checks or e-check payments. The system displays a confirmation page when your payment is processed. We recommend you print this confirmation page for your records.

Pay by Phone

Call (612) 673-1114 to make a credit card payment over the phone. Press "2" to make a payment. Please have the following information ready when calling:

For Credit Card payments

For Bank account payments:

The system gives you a payment confirmation number when the transaction is complete.

Automatic Bill Payment

Minneapolis offers Automatic Bill Payment (ABP) for your water, sewer, solid waste services and stormwater. With ABP, you can pay your Utility Bill automatically from your checking or savings account. Proof of payment is displayed on your bank statement. ABP saves time and postage expenses and helps avoid hassles and late payments.

Sign Up for Automatic Bill Payment

Note: DirectPaymentPlan.com is a secure site for processing ABP applications. After all the relevant information has been submitted, DirectPaymentPlan.com forwards your information to the City via a secure site.

To be eligible for ABP, your water meter must have a working automatic meter reading device. If yours is not working, or you do not have one, call (612) 673-1114 to have one installed free of charge.

Be sure to pay your bill as normal until your bill statement is labeled "Auto Payment".

For additional details, go to DirectPaymentPlan.com

Bill Pay Through Your Bank

Depending upon the financial institution, customers may choose to sign up to pay their bill through their online Bill Pay.  The utility account number and the City's mailing address are required to sign up for a bank's online Bill Pay. 

The mailing address is:
Minneapolis Finance Department
PO Box 77028
Minneapolis, MN 55480-7728

If moving to another property within the City of Minneapolis, the bank's stored utility account number must be updated.

Pay by Mail

Send check payments to:

Minneapolis Finance Department
P.O. Box 77028
Minneapolis, MN 55480-7728

Please note your Utility Account Number on the check.

Pay in Person

You can pay your bill in person at the Treasury Operations - Utility Billing Office, Room 200 on the 2nd floor of the Public Service Center, 250 S. 4th St. Walk-in service hours are from 8 a.m. to 4 p.m., Monday through Friday. This office is closed on government holidays.

Master Billing

Master billing allows us to combine charges for multiple accounts for the same owner(s) and display them on one consolidated (master) bill rather than mailing a bill for each account individually. This not only reduces paper and postage costs, but allows customers the flexibility of having one bill with one due date which may minimize the time involved in tracking multiple bills with various due dates. This option also allows customers to make a single payment to cover charges for multiple accounts.

The Master Billing information and sign-up form can be found here.

Check Conversion

When you provide a check as a payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.  Funds may be withdrawn from your account on the same day we receive the payment, and you will not receive your check back from your financial institution.

Returned Checks

If the bank sends back your check because there is not enough money in your account, and your bill becomes past due, a 5% late payment charge and a $30.00 non-sufficient funds fee is added to your account.

Check Your Account Status

Call (612) 673-1114 and press "1" to check your account balance and hear when the last payment was received. Or, log on to Utility Billing Online.

Payments made on the web or phone post within two business day. Payments received in the mail, in person or with ABP are applied to the account the same day.

Last updated Jul 7, 2014