Utility billing

We explain how utility billing works, ways to pay and more.
Contact Utility Billing

Upcoming change to credit card fees

Starting June 1, 2026, credit card payments will have a 2.35% processing fee. Like many other cities and utilities, we are now passing that fee on to customers. The City does not keep the fee.
Easy ways to avoid the fee

I want to

Explore this section

Start, restart or shut off utility service

Set up a utility account, transfer or restart services, and know the water shutoff rules.

Ways to pay

See the options listed below for ways to pay your utility bill.

Rates and fees

You can see the current rates and fees for all utilities.

Sample utility bill

Your utility bill contains a lot of information. We want to help you understand it.

Water meter-reading

We explain how to read your meter, when to schedule a meter-reading appointment and more.

Ways to save money

Find out what you can do to lower your utility bill.

Contact us

Utility Billing Customer Service

Finance & Property Services

Email Utility Billing

Phone

612-673-1114

Address

Minneapolis Public Service Building
505 Fourth Ave. S., Room 620B
Minneapolis, MN 55415-1345

Hours

8 a.m. – 4 p.m.
Monday – Friday

Closed on City Holidays

See list of City holidays