Electronic Billing 

What is e-bill and how does it work?
Is it free?

What are the benefits of e-bill?

What payment options do I have with e-bill?

If I sign up for e-bill do I have to sign up for automatic bill pay?

What if I have multiple addresses?

Will the e-bill look like the statement I get every month?

Can I still mail in my payment with e-bill?

What if I want to stop e-bill and return to paper billing?

How can I view my e-bill if I do not have a computer at home?

Is it safe to receive my bill via e-mail and pay it on line or over the phone?

How will I know if my online or telephone payment is accepted?

How soon will I receive my first e-bill?

How do I sign up?
What do I do if I’ve changed my e-mail address or want to get notified at a different e-mail address?

I’m not getting the e-mail notifications each month. What do I do?

Can I get a third party informational bill via e-bill?

Will my e-mail address be shared with anyone else?

What about past due notices or other notifications sent by Utility Billing?

What is e-bill and how does it work?

The City of Minneapolis is offering a paperless billing option to its Utility Billing customers. Instead of receiving a paper bill, you will receive an e-mail notifying you that your bill is ready, and a link that will take you to view your bill. The bill date, due date and other information you are accustomed to seeing on your bill, remain the same.

Is it free?

Yes, the service is absolutely free, even when you make changes.

What are the benefits of e-bill?

• you will have one less piece of mail to sort through

• you receive your bill immediately when it is released

• you avoid mailing delays

• you will always know where your bill is

• you are saving money on postage, and

• being environmentally conscious as e-bill saves trees, energy and resources

What payment options do I have with e-bill?

You have the same payment options as you would with a mailed paper bill. 

If I sign up for e-bill do I have to sign up for automatic bill pay?

No. Automatic bill payment is only an option and not required. For ease of service, we recommend the automatic bill payment option.

What if I have multiple City utility billing accounts?

You will need to create a WebConnect profile under Premium Access and then simply add each of your utility billing accounts to your profile and select the e-bill option for each.

Will the e-bill look like the statement I get every month?

Yes, once logged on to your web account, click on View Bill.

Can I still mail in my payment with e-bill?

We encourage you to make your payment electronically; however, if you want to mail it in, please print your e-bill and submit your payment with the remittance stub. Be sure to include the account number on your check or money order.

What if I want to stop e-bill and return to paper billing?

You may elect to stop e-bill at any time. After you set up your profile, there will be a choice to opt out of e-bill. If your bill is in the middle of the cycle you may receive one last e-bill before returning to regular paper billing.

How can I view my e-bill if I do not have a computer at home?

You can access your e-bill from any computer with internet service.

Is it safe to receive my bill via e-mail and pay it on line or over the phone?

Yes. The City maintains a secure environment for your electronic transactions.

How will I know if my online or telephone payment is accepted?

You will receive a confirmation number. We recommend that you keep this number for your records.

How soon will I receive my first e-bill?

You should receive your e-bill on your next bill date; however, it may take up to two billing cycles. 

How do I sign up?

Log in to online billing, create your WebConnect profile under Premium Access and sign up for electronic billing.

What do I do if I’ve changed my e-mail address or want to get notified at a different e-mail address?

You can log onto your WebConnect profile at any time to update your e-mail address used for e-bill notification. From the My Profile tab, select Change E-mail Preferences.

I’m not getting the e-mail notifications each month. What do I do?

Check your e-mail spam filter or junk e-mail box. The e-mail will come from UBCustomer@minneapolismn.gov. Be sure to add this e-mail to your "rules" to prevent it from getting caught in filters. Check your WebConnect profile. Verify the e-mail address on the profile is correct. If you are still having problems, contact the Utility Billing office.

Can I get a third party informational bill via e-bill?

The billing system only allows one e-mail notification per account. If the bill payer signs up for e-bill, a third party informational bill will no longer be sent. Landlords or property owners who are not the bill payers can still get general account information by logging onto WebConnect

Will my e-mail address be shared with anyone else?

Your e-mail address will not be shared with any outside party; it will only be used for utility billing-related matters.

What about past due notices or other notifications sent by Utility Billing?

Other correspondence will be mailed to the billing account’s mailing address through the US postal service.

 

 

Last updated Sep. 26, 2012