Minneapolis 311

Weekdays 7:00 a.m. to 7:00 p.m.

Weekends 8:00 a.m. to 4:30 p.m.

Outside the City: (612) 673-3000
TTY/TDD: (612) 673-2157

311 Performance Reports

On a monthly basis, 311 publishes statistics on calls answered, first call resolution, quality assurance, and other key service measures.

First call resolution is the percentage of calls answered by the 311 customer service agent without needing to transfer it to another city department.


Last updated Jul 11, 2014