Minneapolis residents, businesses and visitors can call 311 to inquire about City services, report problems, check the status of issues, or get information. Instead of having to weed through a list of more than 200 seven-digit City numbers, all people need to know is 311. From reporting Graffiti or long grass, to finding out where to vote, to reporting a stray dog in your neighborhood and a whole lot more, 311 agents are ready to help.
Anyone in the Minneapolis city limits can call 3∙1∙1 free of charge (however pay phone and cellular phone airtime charges do apply).
Customer service agents will staff the phone weekdays from 7 a.m. to 7 p.m. and weekends 8 a.m. to 4:30 p.m.
The 311 service is part of an ongoing effort by Minneapolis to make City government easier and more responsive to the needs of residents, its business owners, and visitors.
People outside the Minneapolis city limits, including cell phone users, can reach 311 customer service agents by calling (612) 673-3000.
Cell phone users can call 3∙1∙1, provided they are within or near the Minneapolis city limits.
There is no charge for using 311. There is also no additional service assessment or fee that will be collected for 311 by your phone company. However, this is not a free call for pay phone users. Also, depending on your plan, your cellular phone company may charge minutes for this call.
Call 911 whenever a response from police, fire, or ambulance is needed. Examples of proper use of 911 includes emergency situatuions (such as fires and violent crimes) and other situations requiring a response from police, fire, or ambulance (such as disturbances from loud parties, suspicious activity like prowlers or suspected drug dealing). For all other city services, call 3∙1∙1.
If someone calls 311 who speaks a language that the Minneapolis 311 staff cannot speak, a third-party translation service will join the call.
311 Agents are equipped with computer-based technology that enables hearing impaired individuals to easily communicate with the City of Minneapolis using their current TDD/TTY devices. After hours and on weekends, the 311 Center will have automated technology to respond to hearing impaired callers. The TDD/TTY direct number for 311 is (612) 673-2157.
Last updated Feb 3, 2016