Customer Service training offered

The City offers a Customer Service series that was developed by and for City employees to help create a common citywide language to discuss customer service, educate our customers and create shared customer service expectations.

The series’ seven modules are:

Registration remains open and you can enroll in the entire four-day program or enroll only in the modules that most interest you. All classes are will be held in Room 101, City of Lakes building, 309 2nd Ave. S.

To enroll, log onto HRIS and then click on the Learning and Development link. Then enter "customer service" in the Search Catalog space. You can then enroll in the entire four-day program (recommended for employees who have regular contact with internal or external customers) or n one or more of the seven modules that most apply to your job.

For more information, visit the Customer Service series web page or call Jae Venekamp at extension 3620.

June 22, 2011

Published Jun 22, 2011



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For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 


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