City Council will be briefed on employee survey results and response efforts

At the March 29 Committee of the Whole meeting, City Council members will be updated on the results of the most recent employee survey. The presentation will review the survey’s major findings and outline the City’s efforts to address the concerns identified by the survey. The 2011 Employee Survey, which 2,560 employees completed last autumn, asked for opinions on topics such as leadership, communications, ethics, customer service, service quality, employee involvement and engagement.

Since receiving the survey results earlier this year, department heads and employees who are serving as departmental survey champions have been analyzing the survey findings and seeking additional employee input to clarify departmental concerns and priorities. That information will then be used to formulate action plans aimed at addressing the most pressing needs identified by the survey.

Throughout 2012, the cross-departmental Survey Response and Action Team comprised of representatives from every department will be meeting to share response strategies and track progress on implementing departmental action plans. In addition to the department-specific follow-up, senior City staff will formulate an organization-wide survey response and select one to three priorities that address the most pressing needs identified by the survey.

All employees had the opportunity to take the 2011 survey, and 66 percent of the City workforce opted to complete the survey. The results were then compiled by Kenexa, an independent survey firm. Prior to delivering the survey results to City leaders, Kenexa staff separated potentially identifying information to ensure employee anonymity.

The results of the 2011 Employee Survey showed both strengths and challenges. Survey respondents had positive views about workplace cooperation, employee benefits and relationships with supervisors. On the other hand, the survey showed that a large percentage of the workforce is very concerned about their future with the City. In addition, responding employees said they are listened to, but don’t always feel encouraged to participate in decisions that affect their work. Employees also continue to have significant concerns about having enough people to get the work done. One of the most noteworthy findings was the number of employees who reported that they saw action taken on issues identified from the 2009 survey.

The survey results — citywide and for individual departments — can be viewed on http://citytalk/hr/engage/survey/WCMS1P-022914. If you have specific questions about your department’s results, contact your department’s Survey Champion.

 

Published Mar. 28, 2012