BIS is now Information Technology   

Beginning today, Business Information Services (BIS) is now Information Technology (IT). Along with the new name, the department is also launching a new set of tools to make it easier for City employees to request IT services and learn about department efforts to enhance technology services for employees, residents and businesses.

The new name – Information Technology – more clearly reflects the department’s function within the City, and it takes advantage of a term that is widely understood and common in the business world.

Along with a new name, IT has launched a revamped department web site on Citytalk and is producing a quarterly newsletter aimed at enhancing communication and improving accountability with its internal customers. 

The new intranet site clearly identifies the services provided by the department, and makes it easy to understand how to get services and information. You can check out the new site at http://citytalk/it/index.htm.

Digitally Inspired, the new quarterly newsletter, will share progress that IT is making  toward achieving its vision. The winter issue highlights the department’s accomplishments in 2011.

 All these changes are the reflection of a change in leadership and departmental vision. When Otto Doll took the helm of BIS in 2011, the department began a process to craft an updated vision and then align its services with their vision. The department’s newly crafted vision calls for the department to “transform City government to be more integrated, customer-centric, efficient, accountable and accessible.”

In addition to the changes mentioned in this article, the vision has been the impetus for departmental projects such as the introduction of services to support staff use of Apple iPads.

The IT department coordinates the City's technology needs and has a staff

The name change itself doesn’t mean any major change in how City employees interact with the department. Departmental phone numbers will not change; however, if you’ve bookmarked the BIS CityTalk website, you will need to change your links or bookmarks. Links to the public website will still work. It’s recommended that users begin searching using IT rather than BIS to ensure the best search results.

The IT department coordinates the City's technology needs and has a staff of 57 employees who serve more than 3,700 employees in 18 departments.

Published Feb 1, 2012