Things to know when calling 911
On average, there are more than 1,000 police, fire and ambulance responses per day to Minneapolis 911. Most calls to 911 are for emergencies, but some are hang ups or accidental calls.
In the event of an emergency, when calling 911 there are some things you should know and certain things you should do, and not do, to better assist the dispatchers in getting emergency responders out to the scene.
A new flyer is available for download that has all of this information should folks need to call 911.
The flyer includes important information such as:
- The quicker 911 gets the information, the better we are able to provide service.
When calling 911, be prepared to answer questions, which may include the location of the emergency, the phone number you are calling from, the nature and details of the emergency. When calling 911 from a cell phone, let the 911 dispatcher know exactly where you are. Cell phones may show a general location but the location given is approximate latitude and longitude. If you don’t know the address, a landmark or cross street is always a good start to a successful response.The 911 Dispatcher will ask you questions.
- If you call 911 and do not hang up.
Whether you call 911 and do not immediately get an answer, or you call by mistake, do not hang up. Hanging up on a 911 call is considered an abandoned call. 911 dispatchers know the call was attempted and will try to call you back. If you called by mistake or you no longer think you need assistance, just stay on the line and explain the situation. Otherwise dispatchers will spend time trying to reach you when they could be helping someone else who has called 911.If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up.
- Don’t hesitate to call 911 if you are not sure whether the situation is a true emergency
Please call 911 whenever you need police, fire or a paramedic response. Let the 911 Dispatcher determine whether you need emergency help.
- Call 911 immediately whenever you see something that is out of place in your neighborhood.
Just tell the dispatcher why you think it is suspicious and describe the activity and people involved. Be prepared to follow any instructions the 911 Dispatchers gives you.
For more information visit the 911 website.
Last updated Oct. 16, 2013