The 2014 Community Technology Survey Results are In!
|Full report (PDF) from National Research Center, Inc.|
|Ward Profiles (PDFs)|
Ward 1 Ward 2 Ward 3
Ward 4 Ward 5 Ward 6
Ward 7 Ward 8 Ward 9
Ward 10 Ward 11
Ward 12 Ward 13
|Full data set (Raw data and data dictionary in Excel format)|
|More data: Excel file contains tabs with Community profiles, Neighborhood Clusters, Race/Ethnicity detail and more.|
|Box plots (PDFs) showing neighborhood data for each of the 11 Communities and the City overall|
|City news release|
|CIO Presentation to City Council - Committee of the Whole/IT Policy Subcommittee, May 7, 2014|
Thanks to the 3,015 residents who responded! We continue to work toward digital equity in Minneapolis.
Access to computers and the Internet, along with the skills to use these tools is critical as technology becomes more and more a part of our daily lives and is integrated in our economic, educational, health, and workforce systems. The purpose of the survey is to inform the City’s efforts to overcome the digital equity gap between individuals and groups in their access to and use of technology, and provide data to measure changes in the community over time.
The City is taking a leadership role to help stakeholders, community members, and the private sector come together to address the digital equity gaps in Minneapolis. Attend a community meeting and get involved in other ways to help close the digital equity gap and support technology access and skills for all residents and businesses.
Help the community bridge the digital divide
City leaders and staff are hosting community meetings with residents, businesses, community groups, and many other stakeholders to share the survey results and recommendations about how to overcome the digital divide in Minneapolis.
Meetings were held in May at East Phillips Park-Cultural and Community Center and in June at North Regional Library.
To request a presentation and discussion about digital equity in Minneapolis and the Community Technology Survey results, contact the City’s IT Department at 612-673-2026.
Key Points from the 2014 Survey
- Most Minneapolis residents held positive views of technology access in the city. Access to computers and the Internet was widely considered essential, and most households had Internet-capable computers and cell phones and used them regularly to go online; ownership of devices with Internet access continued to increase in 2014.
- Over the last three years, residents have increasingly accessed the Internet using smart phones and tablets yet access varies across the 11 Minneapolis Communities and socio-economic factors. Residents who identified as lower-income, African-American, older and retired, unemployed or disabled were less likely to own a device with Internet access. Still, ownership of Internet-enabled mobile phones was high, even among those households least likely to own a computer.
- Minneapolis residents frequently conducted a variety of activities online, with many using email, accessing news and weather, looking up a question and using social media on a daily basis. Residents rarely watched Minneapolis government television programming.
- Digital equity is a component of equity in Minneapolis: The data on access and use of technology points to a digital equity gap along the lines of income, race, age and education.
- Overall 15% of households do not have a computer with Internet access at home, which translates into 24,750 households in Minneapolis.
- Value proposition: The importance of home Internet access increased substantially with level of use; virtually all high-level users described Internet access as essential, while non-users were most likely to say that home Internet access was not at all important.
- Only 6% of whites don’t have any Internet access at home, compared to 24% of African Americans and 10% of other races/multiracial or Hispanic respondents. While there is less variation based on preferred language for respondents with computers and smartphones, 90% of whites have computes with Internet at home compared to 66% of African Americans and 81% of other races or Hispanic.
- Families with Children: Overall, 90% of households with children have access to a computer with Internet access and families recognize that having a computer with Internet access is essential for their household. When we look at the data by race and ethnicity, 97% of white alone/non-Hispanic households have access to a computer with Internet at home compared to 81% of households with children from all other races/ethnicities.
- Income: Respondents earning $50,000 a year or more were significantly more likely to own a desktop computer, tablet, cell phone and game console with Internet access.
- Education: Those with a high school education or less felt that access to a computer and Internet at home was less important compared to their counterparts. Residents with more education were more likely to own computers, tablets and cell phones with Internet access, were more comfortable using these devices, and tended to use the Internet for activities such as emailing, attending online classes and communicating with government.
- Age: Residents aged 55 and older are least likely to be computer and Internet users.
- While comfort level with mobile devices has increased significantly, more residents of all ages need skills in online communication and collaboration —such as, publishing to the Internet, creating websites, maintaining blogs and even coding their own applications.
- Too many residents do not feel very comfortable finding and applying for jobs online; only 65% of unemployed respondents looking for work have a computer with Internet at home.
- Residents are not comfortable attaining education online and are not often accessing health information.
- The Internet is not being used often by residents to find community resources, engage in civic activities or communicate with government.
- Residents are frequently using email, social media and obtaining information online, however engagement activities are occurring less frequently, including communicating with government and economic development through direct selling of goods and services on the Internet.
- Residents do not feel they know enough to deal with cyber security issues
The City of Minneapolis Information Technology Department contracted with National Research Center, Inc. to conduct the survey to gather data about residents’ access to and experiences with computers, mobile devices and the Internet. This is the survey’s third year; the survey was first conducted in 2012 and the second in 2013.
Special thanks to Alex Kaizer, PhD Student in Biostatistics, University of Minnesota, for his help with additional data analysis and visualization.
Published May 7, 2014