Minneapolis 911 staffs about 85 men and women who work together as a motivated team of valued, competent and highly trained employees. We are committed to treating the public and each other with respect and professionalism. Our job is to provide Police, Fire and Ambulance services to the people of Minneapolis. We work directly with the Minneapolis Police Department, the Minneapolis Fire Department, Hennepin County Ambulance Dispatch and North Memorial Ambulance Dispatch. Our work supports the City Goal: A Safe Place to Call Home
The Minneapolis Emergency Communications Center
On average, there are over one thousand police, fire and ambulance responses per day. Police calls are handled in order of urgency. Threats to life or property are handled first, followed by those calls where the situation is more stable. This may result in incidents like music complaints having to wait, while crimes like robberies and assaults are dealt with.
Minneapolis 911 is proud to serve the citizens of Minneapolis. We are proud of how we do it. Most 911 calls are answered in less than 10 seconds. Answering 911 lines is everyone’s prime directive at Minneapolis 911.
Minneapolis 911 staff also actively work to educate the public about what we do. Our public education staff are available to attend block parties and community meetings to address questions and concerns about 911 service. Please feel free to email 911 Community Outreach Supervisor Maureen Bowman for questions or requests to attend community meetings. Callers with questions or concerns about specific 911 calls or service should request to speak to the on-duty 911 supervisor; call at 612-348-2345 and ask for a supervisor.
May 5, 2015
The Minneapolis 911 Center was recently recognized by the MN Chapter of APCO for their outstanding efforts during a number of events in 2014. One particular incident recognized a Minneapolis dispatcher's extensive knowledge of our city which helped save the life of a man when his legs were severed by a train in an accident in early 2014. The dispatcher's familiarity with the area helped guide responding officers who were able to apply tourniquets until paramedic help arrived. Minneapolis dispatchers perform this kind of effort everyday working to assist Minneapolis residents and visitors when they need 911 help.
Last updated Apr 10, 2017