How to contact 311

January 26, 2023

Need to report an issue? Can't find the right information? Minneapolis 311 can help. 311 coordinates with City departments and service providers to report your concerns, find you information and connect you with nonemergency City services. For example, if you report an icy sidewalk or have questions about winter parking restrictions, 311 connects with the experts in the right department to get to the bottom of it.

There are many ways to get in contact with 311 for non-emergency City information. Choose what's easiest for you.

  • Call 311. Agents are here to answer your call 7 a.m. to 7 p.m. Monday through Friday. Call 311 from within city limits or 612-673-3000.
  • Email 311. You can email 311 24 hours a day, seven days a week. Agents will respond 7 a.m. to 7 p.m. Monday through Friday. Email Minneapolis 311.
  • Text 311. You can text 311 a short question any time. Just text two or three keywords to 311TXT (311898) to receive an answer from the Minneapolis 311 information database on your mobile phone.
  • Get the 311 mobile app. Report neighborhood issues on the 311 mobile app 24 hours a day.
  • 311 agents use computer-based technology so hearing-impaired callers can easily communicate with the City using TDD/TTY devices. Call TTY 612-263-6850.

Use the contact form. You can send 311 your comments or questions on the website contact form.