When to call 911

If you're experiencing an emergency, please dial 911.

When to call 911

Call 911 for anything that requires the police, fire department, or an ambulance.

  • Call to report issues that require a police officer at the scene (for example: assaults, burglaries, kidnapping, domestic disputes)
  • Call to report a crime that is in progress
  • Call to report suspicious criminal activity that you witness (for example: sounds of shots fired, cries for help, if you see someone carrying items from a house)

If you need an ambulance or the Fire Department to respond, call 911 immediately!

Do not call your local police precinct if you need a response, all police dispatching is done through 911.

When not to call 911

  • Do not call for directions
  • Do not call for legal advice
  • Do not call for information about animal control issues
  • Do not call to find out if someone is in jail. See Hennepin County Sheriff Jail Roster or call 612-348-5112.
  • Do not call if you do not need police, fire, or an ambulance to respond.

Report certain non-emergency crimes online or contact 311 if they have not just occurred.