Utility Service

How do I set up new water service?
How do I start or end service?

Can I make an appointment to get my water turned back on?

Do you have to come inside the house to turn the water on?

My water is off. Why am I still getting a bill?

How do I stop water service and charges?

What if I only need service on for an inspection?

What appointment hours are available?

My water service has stopped or I have low water pressure

How do I request an emergency turn-off?

How do I contact customer service?

 

 

How do I set up new water service?

Follow the building requirements for new construction as outlined by Minneapolis Development Review: Minneapolis Development Review .  When the work is completed and the inspector(s) has given final approval, the inspector will send a written request to the Meter Shop to have the water meter installed. After the meter is installed the Meter Shop will contact Utility Billing to have a new billing account created for that customer.

How do I start or end service?

Start Service: To set up a new billing account, contact customer service at (612) 673-1114. If water is off at the property there is a fee. The turn-on charge is $45.00. There is no fee for initiating billing service in a new name when water service is on.

End Service: Log into your Premium Access account, under account services select Disconnect Service. We must read your water meter before you move. If you have an automatic meter reader connected to your phone line, we must get a reading before your phone service is stopped.

Transfer Service: Log into your Premium Access account, under account services select Transfer Service.

NOTE:  If moving out or to another property within the City of Minneapolis, and using a bank's online Bill Pay, the stored utility account number must be updated or removed.

Can I make an appointment to get my water turned back on?

If your water has been turned off for reasons other than non-payment, an appointment may be scheduled. Contact Customer Service to make an appointment.

If your water was turned off for non-payment, you must pay the total balance due and contact Customer Service. Water service will be restored within 24 hours of meeting the above requirements.

Do you have to come inside the house to turn the water on?

Typically no, unless a meter reading is required. However, you MUST be home for us to turn on the water to prevent any flooding or damage that could be caused by open faucets, etc. We will knock on your front door and you must answer, or the water will not be turned on, unless we have received a signed release form .

My water is off. Why am I still getting a bill?

Solid waste and stormwater fees are independent of water service. Solid waste will continue to bill until the containers have been picked up. Stormwater fees will continue to be billed.

How do I stop water service and charges?

To stop billing charges for water and sewer, the water must be turned off at the street. Log into your Premium Access account and under account services, select Disconnect Service.

The turn-off charge is $45.00. An additional turn-off fee of $25.00 is charged during winter months (Nov. 15 - Apr 15).

What if I only need service on for an inspection?

Contact Water Distribution at (612) 661-4951. A charge of $90.00 will be assessed.

What appointment hours are available?

Appointments are available between 8:00 AM and 4:00 PM weekdays (except holidays), and one Saturday each month. Log into your Premium Access account, under account services select Request Meter Service.

Although Treasury Operations tries to help the customer the best way possible, there are times when we cannot accommodate customer requests. Sometimes we cannot schedule repairs or readings when requested because the schedules for these services are already filled. It is difficult to schedule short time periods for repairs because the service workers may have unforeseen problems at an earlier service call.

My water service had stopped or I have lower water pressure.

Contact Customer Service to determine the problem and find out the approximate service restoration time.

If you have other questions about your water, you can find more answers here.

How do I request an emergency turn-off?

Contact the Water Emergency Hotline at (612) 673-5600. A service fee may apply.

How do I contact Customer Service?

Contact Customer Service by calling (612) 673-1114.

Last updated Aug 21, 2014