Communications

Cable & Multimedia Services
350 S. 5th St., Room 123
Minneapolis, MN 55415
(612) 673-2234
telecom-media@

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Cable Service FAQ

Cable Television Service FAQ

 

Q: What company is the service provider for cable television in Minneapolis?

A: Comcast Cable currently provides cable television in the City of Minneapolis. Comcast Cable is taking steps to acquire Time Warner Cable, and as part of the acquisition, Comcast proposes to transfer its cable franchises in and around the Twin Cities to a new cable company called GreatLand Connections. Minneapolis and other cities in the metro received franchise transfer applications from Comcast, and Minneapolis conditionally approved the transfer of the cable franchise on Jan. 30. 

Comcast will still need federal regulatory approval to acquire Time Warner Cable. If that approval is given at the federal level, Comcast Cable will move forward with its plans to transfer subscribers in the Twin Cities, and cable subscribers in Minneapolis will have a new cable operator, which will be known as GreatLand Connections. If the transaction is completed as proposed, GreatLand will become the 5th largest cable operator in the country with approximately 2.5 million subscribers.


 

Q: How do I find my channel listing for my cable television service?

A: Click here and enter your address.


Q: What do I do if my cable service does not work properly or I have a specific complaint to register?

A: If you have questions or concerns about cable television services in Minneapolis first call Comcast Cable at 612-522-2000. If your concern is not resolved by dealing directly with the cable company you may fill out a complaint form on line or call this office at (612) 673-2234 to register a complaint.


Q: Why has Comcast been granted a cable franchise in Minneapolis and can other cable providers also operate in the City of Minneapolis?

A: Comcast now holds a non-exclusive franchise which covers the entire area of Minneapolis. Should other cable television providers wish to offer services in Minneapolis, the City of Minneapolis is open and willing to negotiate franchise agreements with these providers.

In January 2015, CenturyLink applied to the City of Minneapolis for a cable franchise in the city. Because Comcast Cable's current franchise is non-exclusive, if CenturyLink were to be granted a franchise here, Minneapolis would have two cable franchises within the city. See CenturyLink's franchise application here and see additional information submitted as part of its application here. You can also see the City cable officer's report on the application here.


Q: Does the City of Minneapolis regulate cable television?

A: Yes, the City requires a franchise agreement to be in place prior to a company offering cable television services to the public within Minneapolis.


Q. How are cable rates regulated?

A: The Telecommunications Act of 1996 passed by the U. S. Congress, deregulated the cable industry with the intent of encouraging competition in the cable, telephone and internet arenas. As a result, all cable services, except basic cable, are exempt from regulation. Franchising Authorities only review any basic cable rate increases, but that review only serves to verify the information submitted to the federal government to substantiate the increase.

Digital Television Basics

FCC Consumer Publications

Encryption of Limited Basic Services

Last updated Mar 30, 2015