Cable Television Service FAQ
Q: What company is the service provider for cable television in Minneapolis?
A: Comcast Cable currently provides cable television in the City of Minneapolis. CenturyLink was awarded a cable television franchise on May 15, 2015.
Q: How do I find my channel listing for my cable television service?
Q: What do I do if my cable service does not work properly or I have a specific complaint to register?
A: If you have questions or concerns about Comcast Xfinity TV cable services in Minneapolis first call Comcast Cable at 612-522-2000. If you have questions or concerns about CenturyLink Prism TV cable services in Minneapolis call CenturyLink at 877-299-0946. If your concern is not resolved by dealing directly with the cable company you may fill out a complaint form online or call this office at (612) 673-2234 to register a complaint.
Q: Why has Comcast and CenturyLink been granted a cable franchise in Minneapolis and can other cable providers also operate in the City of Minneapolis?
A: Comcast holds a non-exclusive franchise which covers the entire area of Minneapolis. CenturyLink holds a non-exclusive franchise with a goal to build-out the entire city over 5-year term. The initial build-out commitment for CenturyLink is 15% of the city over the first two years with a requirement to proved PrismTV to households in every Minneapolis ward. Should other cable television providers wish to offer services in Minneapolis, the City of Minneapolis is open and willing to negotiate franchise agreements with these providers.
Q: Does the City of Minneapolis regulate cable television?
A: Yes, the City requires a franchise agreement to be in place prior to a company offering cable television services to the public within Minneapolis.
Q. How are cable rates regulated?
A: The Telecommunications Act of 1996 passed by the U. S. Congress, deregulated the cable industry with the intent of encouraging competition in the cable, telephone and internet arenas. As a result, all cable services, except basic cable, are exempt from regulation. Franchising Authorities only review any basic cable rate increases, but that review only serves to verify the information submitted to the federal government to substantiate the increase.
Last updated Jun 5, 2015