2008 Resident Satisfaction Survey

The City of Minneapolis contracted with National Research Center, Inc. to conduct a city wide resident survey. The survey provided residents the opportunity to rate the quality of life in the City, as well as service delivery and their satisfaction with local government. The survey also allowed residents to provide feedback to the City on what is working and what is not, and share their priorities for community planning and resource allocation.

This is the fourth iteration of the Minneapolis Resident Survey since the baseline study conducted in 2001.

2008 Resident Survey presentations

Executive Summary, Minneapolis Resident Survey 2008 (PDF, four pages)

Zoning, Planning and Community Development Services report of results (PDF, 42 pages)

Health, Energy and Environmental Services report of results (PDF, 19 pages)

Public Safety and Regulatory Services report of results (PDF, 41 pages)

Transportation and Public Works Services report of results (PDF, 42 pages)

Minneapolis Resident Survey (2008)

You can view the entire 2008 Resident Satisfaction Survey (122 pages) or browse through individual chapters.

Cover, Acknowledgments and Table of Contents (PDF, five pages)

Summary of Results (PDF, three pages)

Survey Background
Methods
Summary of Findings

Survey Background (PDF, four pages)

Survey Purpose
Methods
Understanding the Results

Report of Results (PDF, 41 pages)

Quality of Life
Challenges Facing the City
Neighborhood Perception & Image
Downtown Usage & Image
Access to Information
Satisfaction With City Services
Satisfaction with Services Compared
Prioritization of City Services
Balancing Satisfaction and Priorities
Property Taxes
Community Engagement
Discrimination

Appendix I: Resident Demographics (PDF, four pages)

Appendix II: Crosstabulations of Select Survey (PDF, 22 pages)

Community Planning District Comparisons
Socio-demographic Comparisons

Appendix III: Complete Set of Frequencies (PDF, 19 pages)

Appendix IV: Detailed Survey Methodology (PDF, five pages)

Sample Selection
Quotas
Survey Administration and Response Rate
Confidence Intervals
Weighting the Data
Data Analysis

Appendix V: Jurisdictions Included in the National Database (PDF, four pages)

Appendix VI: Survey Instrument (PDF, 15 pages)

Sept. 2008