Minneapolis Resident Satisfaction Survey

The Minneapolis Resident Satisfaction Survey is a key way the City engages people in City government. The City conducts surveys of its residents on a regular basis to get their perspectives about the quality of service the City provides.

The City uses results from the survey to:

• Measure satisfaction with City services and perceptions about key quality of life indicators.
• Gather information on priorities, which will inform the citywide strategic planning/goal setting process as well as departments’ business planning efforts.
• Gauge the need for services, residents’ expectations regarding service levels and people’s willingness to pay for the service or any enhancements.
• Determine how people get information about City services.

Information collected from surveys is used to compare with the previous survey results and helps track City departments’ performance.

For additional information on Minneapolis surveys, please contact Elizabeth.haugen(AT)ci.minneapolis.mn.us.