Motorized Foot Scooters
How to Scoot
To report issues with scooters please contact 311.
2018 Scooter Pilot Data
From August to November of 2018, the City of Minneapolis permitted a scooter pilot with up to 400 scooters available for shared use throughout Minneapolis. Almost 75,000 people took over 225,000 trips during the 4-month pilot period.
During the pilot, data was collected to analyze usage including number of trips, duration, distance traveled, and trip start and end points. This data is visualized in an interactive dashboard. If you are having trouble viewing the dashboard on your mobile device, use this mobile friendly version. See also a time-lapse video showing daily scooter trip density over the course of the pilot.
A survey was conducted during the pilot by scooter companies on behalf of the City to understand user demographics and behavior, with a total of 987 respondents. View the summarized results.
Read more about our approach to mobility data, collection and analysis.
Frequently Asked Questions
What are shared motorized foot scooters?
Motorized foot scooter networks have grown in popularity across the country and arrived in Minneapolis with the debut of Bird and Lime scooters in July of 2018. Users download an app on their smartphone to locate and rent the scooters. Scooter rentals are charged a base rate and then by the minute, and scooters can be left on the sidewalk near final destinations provided they do not block pedestrian path of travel or access.
Are motorized foot scooters legal in Minnesota?
Who are the companies that are operating shared motorized foot scooters in Minneapolis?
To be considered for participation in the 2019 pilot, vendors submitted responses to an RFQ which included specific questions to evaluate how well the vendor aligns with requirements and goals of the pilot.
After evaluation of RFQ responses, there were four vendors who submitted responses that met City goals, including JUMP, Lyft, Spin, and Lime. These vendors will be approved to enter into license agreements for participation in the pilot.
Contact information for these companies is listed below:
What is the City of Minneapolis’ regulatory approach to scooter rentals?
How many scooters are in Minneapolis?
- At least of 30% of scooter fleets (min 600) must be distributed throughout the Areas of Concentrated Poverty in Minneapolis (North, NE, South)
- No more than 40% of scooter fleets (max 800) may be distributed to downtown and the surrounding neighborhoods (North Loop, DT East/West, Elliot Park, Loring Park)
- The remaining 30% can be distributed according to companies approved application
What is the service area?
Where can people ride the scooters?
Scooter riding is regulated by state law. A summary of Minnesota Statute 169.225 is below, which outlines where motorized foot scooters can operate:
- Must follow the same traffic laws as bicyclists
- Cannot be ridden on the sidewalk
- Can be ridden in bike lanes, paths, and trails unless signs prohibit
- Ride as close as is practicable to the right-hand side of the road
Where can people park scooters in Minneapolis?
Scooter parking is regulated by city ordinance and contractual rules for each rental company. Scooters must be parked upright and stabilized with a kickstand when not in use. Sidewalk parking is limited to allowed areas within the furnishing zone1, outside the pedestrian path of travel.
Scooters must not be parked in any location or manner that will impede normal and reasonable pedestrian traffic and/or access to:
- Pedestrian ramps
- Building/property entrances
- Loading zones
- Disability parking and transfer zones
- Transit stops
- Street/sidewalk cafes
- Other street furnishings (benches, parking meters, etc.)
- Underground utility, sewer, or water facilities
- Sidewalk clear zones2
1 The furnishing zone is the section of the sidewalk between the curb and the sidewalk clear zone in which street furnishings and amenities, such as lighting, benches, newspaper kiosks, utility poles, tree pits and bicycle parking are provided.
2 The sidewalk clear zone is the accessible, primary pedestrian thoroughfare that runs parallel to the street. The clear zone ensures that pedestrians have a safe, obstruction-free thoroughfare.
How will the City enforce parking and riding regulations?
Enforcement will be accomplished through a variety of tools, including data dashboards built to show real-time location of idle scooters and used to monitor compliance with distribution requirements or max number of scooters allowed, as well as visualize location of 311 or other complaint data on a daily basis.
How do I notify someone that a scooter has been knocked over, obstructing the sidewalk, or otherwise creating a nuisance or hazard?
You can also contact the scooter rental company using the contact information above. Each company is required to maintain dedicated customer support phone numbers and email addresses, which are noted on the scooters themselves. The goal for response time is within 2 hours of relocation request.
If the rental company is not responsive, or if there are circumstances which require quicker response, 311 can notify City staff who can relocate scooters and hold companies responsible for failure to follow parking rules.
Can I pick up or relocate a scooter if I don't intend to use it?
The City recommends reporting parking or obstruction complaints to either 311 or the company’s individual customer support number as shown on the scooter.
The scooter can be moved, however there is an audible signal that activates when picked up or moved without an active rental.
What if a scooter is damaged or inoperable?
Damaged or inoperable scooters can be reported to the customer support line shown on the scooter itself, or by calling the City at 311.
How do I rent a scooter?
Scooter renters must download the scooter company’s app and enter into a rental agreement with specific terms and conditions. The company rental agreements currently require a photo of the customer’s driver’s license, a credit/debit/prepaid card number, and customer contact information.
Available scooters can be located by using the company's app. The rental is initiated by tapping the “Ride” (or similar) button on the app and then using the app to scan the QR code located between the handlebars of the scooter.
Once an appropriate parking spot is found, the rental is ended by tapping the “End” (or similar) button on the app, and by taking a photo documenting the parking location.
What are the basic requirements to rent a scooter?
Most scooter companies currently rent to anyone age 18 or older, with a valid driver’s license and a credit, debit, or prepaid card. Users are instructed to wear a helmet and to familiarize themselves with riding and parking rules.
What if I don't have a driver's license?
Although state law does not require a driver’s license to operate a motorized foot scooter in Minnesota, most companies require customers to have a driver’s license as part of their rental agreements.
Where can I find a copy of each company's rental agreement?
Rental agreements are available via the individual scooter company’s website.
What happens to scooters at night?
Companies are required to collect scooters starting at 10 p.m. The scooters may be re-deployed beginning at 5 a.m. the following day. This work is typically performed by local contractors who are hired, trained and paid by the scooter companies.
What happens when it snows or is icy?
The approved 2019 pilot agreement term runs through March of 2020.
To report issues with scooters, please contact 311.
Last updated Jul 3, 2019