Contact: Matt Lindstrom, 612-673-2148

March 18, 2014

City leaders learn about new Minneapolis 911 staffing model that offers more flexibility, improves service (ADVISORY)

WHAT:             The Minneapolis City Council Public Safety, Civil Rights and Emergency Management Committee will hear a staff presentation about Minneapolis 911’s cross training initiative that’s increasing staffing flexibility and improving service to the public.   

WHEN:             1:30 p.m. Wednesday, March 19

WHERE:           City Council Chamber, Room 317, City Hall, 350 S. Fifth St.

MORE:             Minneapolis 911 is continuously improving its operation, following best practices that have been put in place in many cities around the country. In addition to hiring and training more staff, 911 operators and dispatchers are learning new skills that will help the center be even more flexible and effective in its emergency response.

                        Until now, Minneapolis 911 operators and dispatchers were two separate jobs. Dispatchers have always been cross trained to do both call taking and dispatching functions. Under this plan, the rest of the staff are also being cross-trained to do either job. This allows much greater flexibility in having staff available to do whatever job is needed most as emergency situations arise.  Minneapolis 911 has been working on this training plan for three years, working with the support of its public safety partners in the police, fire, and ambulance service. All these partners are part of 911’s advisory board, and these reforms have been discussed at board meetings over the last three years.

                        The Minneapolis 911 call answer time average for all of 2014 is 7 seconds. For the month of March, average call answer time is 5.8 seconds.


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Published Mar 18, 2014



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