Contact: Matt Lindstrom, 612-673-2148

911 operators and dispatchers recognized the week of April 14-20

National Public Safety Telecommunications Week is also a time to remember the dos and don’ts of calling 911

April 15, 2013 (MINNEAPOLIS) Each April, National Public Safety Telecommunications Week provides an opportunity to recognize the behind-the-scenes work our 911 operators and public safety dispatchers perform to ensure people who need help get prompt emergency assistance. This year, National Public Safety Telecommunications Week is April 14 – 20. Minneapolis will honor its 911 operators and dispatchers with a proclamation that will be read at the City Council’s Public Safety, Civil Rights and Health Committee meeting on April 17.


The City of Minneapolis and Minneapolis 911 are also using this time to remind folks about the importance of 911 and raising awareness of what to do and what not to do when calling to report an emergency.


Tips for calling 911


When calling 911 folks should follow these guidelines:



When to call 911


There are many reasons to call 911 including:


When not to call 911

There are also many reasons not to call 911. Folks should avoid calling 911 to get directions, legal advice, or to find out if someone is in jail. The Hennepin County Sheriff’s Jail Roster is available online at or by calling 612-348-5112. People should also not call 911 to report city issues that do not need police, fire, or an ambulance to respond. They should use the City of Minneapolis website or call 311.

The Minneapolis 911 center handles about 700,000 calls a year — approximately 2,000 calls a day in the summer and about 1,500 calls a day in the winter. On average, a 911 operator answers a call within 7.5 seconds. As calls come in, staff assesses the situation and enters crucial information into computers so that dispatchers can prioritize calls, send help and monitor the progress of emergency response.


National Public Safety Telecommunications Week was enacted by Congress in 1991 to honor the thousands of men and women who answer emergency calls and dispatch emergency professionals and equipment.



Published Apr 15, 2013