Minneapolis 311 call center tests expanded hours
With the arrival of warm weather, more people will be spending time outdoors and may notice issues that need addressing in Minneapolis. To better serve those customers, the Minneapolis 311 call center is now open an extra hour – until 8 p.m. – through mid-October as part of a new pilot program. During this pilot program, calls will be answered from 7 a.m. – 8 p.m., Monday through Friday.
Following the completion of the pilot program in October, the City will determine whether it’s feasible to make the expanded 311 call center hours permanent.
Prior to the April 15 pilot program launch, weekday calls were answered from 7 a.m. – 7 p.m. People who call 311 after hours can leave a message, and a 311 agent will help them the following business day.
Since Minneapolis 311’s inception in 2010, 311 also vastly improved its online service and developed a mobile application in 2012. These self-service options make it possible for more people to request service and access information without speaking to a 311 agent.
Through the mobile app, folks are able to report a number of issues to Minneapolis 311, including:
- Abandoned vehicle
- Parking meters
- Parking violations
- Traffic signal timing
- Broken street light
- Traffic sign repair
- Traffic signal trouble.
Published Apr. 24, 2013