311 wants your feedback on its service
Each of the City’s 311 customer service agents fields about 100 inquiries over the course of the workday, and they all want to make sure they’re handling those calls and emails accurately and efficiently.
That’s why they’ve created a new feedback form for City employees. The folks at 311 are asking you complete their service assessment form any time a 311 customer service agent transfers a call or forwards you an email that should have gone elsewhere.
Transferring calls to the wrong person can be a frustrating experience for both the caller and the employee placed in the position of being asked to answer a question or fix a problem that they can’t address. By completing the feedback form, 311 will be alerted to the error so that the process can be corrected and future mistakes can be avoided.
If you get an incorrectly routed call or email from 311, please go to http://cmean621:8080/Ef3/SS029_ENT0_311_Call_Report.xml. You can also use this form if you believe that 311 provided a caller with incorrect information. The form is very brief and asks for a description of the problem and a few other details to help them track down the issue. This form is also posted on the 311 website.
Minneapolis 311 is a simple, three-digit number that people can call to ask about City services, report problems, check the status of issues, or get information. The folks at 311 field questions about, where to vote, snow emergency rules and more. They also help callers report stray dogs, burned out streetlights or potholes. People can also call 311 to file a non-emergency police report or request a City service.
Published Jul. 18, 2012