Neighborhood & Community Relations

Crown Roller Mill, Room 425
105 5th Avenue South 
Minneapolis, MN 55401
ncr@minneapolismn.gov
(612) 673-3737

ADA Title II

The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.

ADA Title II Coordinator – Lance Knuckles

The Neighborhood and Community Relations Department is responsible for ensuring that all City programs, services, and activities are accessible to individuals with disabilities just as they are for those without a disability. The ADA Title II Coordinator Lance Knuckles can be contacted at 612 673 2919 or email lance.knuckles@minneapolismn.gov. .

The ADA Title II Coordinator works very closely with the Citys Advisory Committee on People with Disabilities. This committee is comprised of very active and passionate advocates who are experts in accessibility issues. The Minneapolis Advisory Committee on People with Disabilities is a very integral part of our work. If you like to join this advisory committee or want to know more about their work, please contact Lance Knuckles (612) 673-2919.

Grievance Procedure

Complaints that a program, service, or activity of the City of Minneapolis is not accessible to persons with disabilities should be directed to the ADA Title II Coordinator. The City of Minneapolis is a leader in civil rights and is committed to make all City programs, services and activities accessible to everyone. Most complaints can be resolved without resorting to lengthy and costly procedures. If however, you reach at a point where it is necessary to file a formal complaint, complete this Grievance Form and return it to the ADA Title II Coordinator. If you want to know more about the City of Minneapolis’ grievance process, read this draftGrievance Procedure

Resources for City Departments/Neighborhood Organizations

The City of Minneapolis invites and encourages participation by every resident to each program, service and event within our city. Should you require an accommodation in order for you to fully participate, or should you require this document in an alternative format, please let us know by contacting 612-673-3737.

Last updated Aug 15, 2013