Neighborhood & Community Relations

Crown Roller Mill, Room 425
105 5th Avenue South 
Minneapolis, MN 55401
ncr@minneapolismn.gov
(612) 673-3737

Disability Programs and Services

The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.

Americans with Disabilities Act (1990)

The Americans with Disabilities Act (ADA), enacted on July 26, 1990, provides comprehensive civil rights protections to persons with disabilities in the areas of employment, state and local government services, access to public accommodations, transportation, and telecommunications. The ADA is companion civil rights legislation with the Civil Rights Act of 1964 and Section 504 of the Rehabilitation Act of 1973. This legislation mandates that qualified disabled individuals shall not be excluded from participation in, denied the benefit of, or be subjected to discrimination under any program or activity. The Act also provides disabled employees with certain protections and requires employers to make reasonable accommodation for disabled applicants and employees.

Who is considered an individual with disability?

Under the ADA, an "individual with a disability" is a person who:

Examples of physical or mental impairments include, but are not limited to, contagious and noncontagious diseases and conditions such as orthopedic, visual, speech, and hearing impairments; cerebral palsy, epilepsy, muscular dystrophy, multiple sclerosis, cancer, heart disease, diabetes, mental retardation, emotional illness, specific learning disabilities, HIV disease (whether symptomatic or asymptomatic), tuberculosis, drug addiction, and alcoholism.

ADA Title II Coordinator – Lance Knuckles

The Neighborhood and Community Relations Department is responsible for ensuring that all City programs, services, and activities are accessible to individuals with disabilities just as they are for those without a disability. The ADA Title II Coordinator Lance Knuckles can be contacted at 612 673 2919 or email lance.knuckles@minneapolismn.gov.

The ADA Title II Coordinator works very closely with the Citys Advisory Committee on People with Disabilities. This committee is comprised of very active and passionate advocates who are experts in accessibility issues. The Minneapolis Advisory Committee on People with Disabilities is a very integral part of our work. If you like to join this advisory committee or want to know more about their work, please contact Lance Knuckles at (612) 673-2919..

Effective Communication

The City of Minneapolis will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the programs, services, and activities of the City of Minneapolis.  Such appropriate aids and services include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modification to Policies and Procedures

The City of Minneapolis will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Minneapolis offices, even where pets are generally prohibited

The ADA does not require the City of Minneapolis to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

The City of Minneapolis will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public, but are not accessible to persons who use wheelchairs.

Grievance Procedure

Complaints that a program, service, or activity of the City of Minneapolis is not accessible to persons with disabilities should be directed to the ADA Title II Coordinator. The City of Minneapolis is a leader in civil rights and is committed to make all City programs, services and activities accessible to everyone. Most complaints can be resolved without resorting to lengthy and costly procedures. If however, you reach at a point where it is necessary to file a formal complaint, complete this Grievance Form and return it to the ADA Title II Coordinator. If you want to know more about the City of Minneapolis’ grievance process, read this draft Grievance Procedure

Resources for City Departments/Neighborhood Organizations


 The City of Minneapolis invites and encourages participation by every resident to each program, service and event within our city. Should you require an accommodation in order for you to fully participate, or should you require this document in a different format, please let us know by contacting 612-673-3737

Last updated Jan 16, 2014