Information Technology is devoted to innovation and service delivery excellence.
The Assessor's Department is working with IT to implement a mobile system to eliminate paper-based processes by giving assessors the ability to see and update electronic data from the field. By reducing the time spent on data collection the appraisers can focus more of their time on reducing the number of court cases. It is important to defend values to ensure everyone pays a fair and equitable amount of taxes. The number of parcels petitioned in tax court increased 58% in 2008 and 64% in 2009, as a result of the foreclosures, vacant and boarded property, and increase in property taxes, the flattening or declining market values as property owners are looking for ways to survive in these challenging economic times. The solution is to equip appraisers with mobile computing devices and data access / data entry functionality and modify the current inspection process to make use of new tools and methods.
- Empowering the Workforce: Plans are underway to bring wireless connectivity into City Hall with the goal of adding other City facilities in the future. Increasing use of wireless services by the City workforce will enable greater flexibility and increased effectiveness.
- Community Relations Management will allow Neighborhood and Community Relations to better service the Citys’ neighborhoods by managing neighborhood contact information, tracking contracts made with the City, ADA data, and community information.
- Performance Management System will provide an enterprise-wide tool to more consistently review employee performance and provide feedback to the City’s employees.
- Open 311 will provide 311 customers with the ability to connect with City government via mobile applications.
- Risk Management & Claims System will deliver improvements in claims processing, risk analysis and mitigation.
- Enterprise Address System (EAS) will link data coming from different sources thus enabling information about a single building to be found regardless of what department created the data. EAS is crucial to improving the City’s analytical and reporting capabilities.
Last updated May. 21, 2012